SIP termination ObiSIP Phone Call-center CRM Phone surveys Dedicated servers Pricing FAQ Log in Support on Telegram Sign up
Support on Telegram

Terms of Service

Last updated: 9 October 2026

These terms govern your use of ObiSIP, operated by Voicify Pte. Ltd. (UEN 202515468H), 9 Raffles Place, #29-05 Republic Plaza, Singapore 048619 ("we", "us"). By creating an account you agree to them.

1. The services

We provide outbound SIP termination, a hosted call-center CRM, automated phone survey tools and dedicated servers, each switched on separately from your portal. Services are for business use.

Outbound only. We do not provide inbound telephone numbers (DIDs). No emergency calling: the service cannot be used to reach 112, 911 or any other emergency number, and must not be relied on for that purpose.

2. Your account

You must give accurate information and keep your login and SIP credentials secure. You are responsible for all traffic and charges on your account, including traffic caused by compromised credentials or equipment. We may ask you to verify your identity or business before or after activating services.

3. Prepaid balance and payment

  • Services are prepaid. You top up a balance (minimum €50) and charges are deducted from it. An invoice is issued before each payment.
  • Call rates are shown in your portal per destination and may change; the rate in force when a call is made applies.
  • Monthly items (such as the CRM add-on or extra SIP users) are charged from your balance while switched on. If the balance is too low, the item is paused until it is funded.
  • Prices are in euros. Prepaid balance does not expire while your account is open, earns no interest, and is not refundable except where the law requires.

4. Dedicated servers and term plans

  • Dedicated servers and survey plans are prepaid for the whole term you choose (3, 6 or 12 months) at order time.
  • Servers are built automatically after payment. Build times shown on our site are typical, not guaranteed.
  • You may cancel at any time; cancellation stops renewal and does not refund the unused part of a paid term.
  • When a term ends without renewal, the server and all data on it are permanently deleted. Keep your own backups.

5. Acceptable use

You must comply with all laws that apply to your calls and campaigns, including telemarketing, consumer-protection, privacy (such as GDPR and PDPA) and do-not-call rules in the countries you call. In particular, you must not:

  • present a caller ID you are not authorised to use, or alter caller ID to mislead or defraud;
  • call or run campaigns to people you have no lawful basis to contact, or ignore do-not-call registers and opt-out requests;
  • use the service for fraud, scams, harassment, threats, or illegal content;
  • generate artificial traffic, or resell the service in breach of these terms;
  • attack, probe or overload our network or anyone else's.

We may suspend traffic or an account immediately, without refund, if we reasonably believe these rules are being broken, or if a carrier or authority requires it.

6. Your content

Lead lists, recordings, prompts and other content you upload remain yours. You confirm you have the right to use them, and you give us permission to process them only to provide the service. Our Privacy Policy explains how we handle personal data.

7. Availability and changes

We work to keep the services available but do not guarantee uninterrupted service, call completion to any destination, or call quality on third-party networks. We may change or discontinue features with reasonable notice where practical.

8. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits or lost data. Our total liability for any claim is limited to the amounts you paid us in the three months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

9. Ending the service

You can close your account at any time by contacting us. We may close an account with notice, or immediately for a serious breach of these terms.

10. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction, without removing any mandatory consumer rights you have where you live.

11. Contact

Email sales@obisip.com or chat with us on Telegram.